| 1 |
銀行業務 Banking
1-1一般業務 General Business
1-2消費金融 Consumer Finance
1-3票據 Payment Instruments
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2 |
企業經營 Business Operations
2-1 辦公室流程 Office Procedures
2-2經營管理 Management
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| 3 |
通訊 Communication
3-1電話英語 On the Phone
3-2電子郵件 E-mail
3-3傳真 Fax
3-4郵件 Snail Mail
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4 |
企業組織 Company Structure
4-1 企業簡介 Company Profile
4-2 組織架構 Organizational Structure
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| 5 |
客服 Customer Service
5-1 客訴 Customer Complaints
5-2 售後服務 After-sales Services
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6 |
經濟 Economy
6-1 經濟學用語 Economic Terms
6-2 經濟趨勢 Economic Trends
6-3 國內經濟 Domestic Economy
6-4 國際經濟 International Economies
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| 7 |
財務與會計 Finance & Accounting
7-1 損益表 Income Statements
7-2 資產負債表 Balance Sheets
7-3 會計流程 Accounting Procedures
7-4 企業資源規劃 ERP
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8 |
產業 Industry
8-1 生產製造 Manufacturing
8-2 品管 Quality Control
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| 9 |
保險 Insurance
9-1 保單 Policies
9-2 保險給付 Claims
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10 |
國際貿易 International Trade
10-1 外匯 Foreign Exchange
10-2 貿易 Trade
10-3 進出口 Import & Export
10-4 貨運 Shipping
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| 11 |
投資Investment
11-1股市 Stock Markets
11-2 債券 Bonds
11-3 基金與其他 Funds & Other Investment Instruments
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12 |
行銷 Marketing
12-1行銷企劃 Marketing Proposals
12-2促銷 Sales Promotions
12-3商展 Trade Shows
12-4廣告宣傳 Advertising Campaigns
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| 13 |
會議 Meetings
13-1會前 Before a Meeting
13-2會中 During a Meeting
13-3會後 After a Meeting |
14 |
談判 Negotiating
14-1合約 Contracts
14-2議價 Bargaining
14-3代理權 Distributorships
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| 15 |
辦公室 Office Skills
15-1使用電腦 Using Computers
15-2影印 Making Photocopies
15-3整理文件Filing Documents
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16 |
人資 Personnel
16-1面試 Job Interviews
16-2人事異動 Personnel Changes
16-3人事管理 Personnel Management
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| 17 |
簡報 Presentations
17-1作簡報 Making a Presentation
17-2使用圖表 Using Graphs
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18 |
業務 Sales
18-1洽談業務 Business Talk
18-2付款條件 Payment Terms
18-3出差 Business Trips
18-4商務餐會 Business Meals
18-5電子商務 E-commerce
18-6 交貨 Delivery
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| 19 |
社交 Socializing
19-1 接待訪客Receiving Visitors
19-2 談工作Talking about Work
19-3 閒談Small Talk
19-4 談休閒Talking about Leisure Activities
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20 |
稅務 Taxes
20-1稅務事宜 Tax Issues
20-2報稅 Tax Returns
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